Trying to help a friend with her Lenovo desktop. When the computer goes to sleep, the display go black and the power button on the CPU flashes. When we touch the keyboard, the CPU begins to whir up as if it's trying to start, but the display continues to be blank AND the power button continues to flash. The only way that I've found to get the system to come alive again is to pull the power cord and plug it back in. I updated Windows to the most recent update. It's a rather new set up, so if the answer is to simply re-install Windows, I would be ok with that.
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I've read on some forums that is a possible fix, but I guess I'd rather TRY to solve it without that level of intervention. Here's the details on the machine that I think you'd want to know. Let me know what else you need to know and what else I should try. Windows 10 Home (x64) Version 1511 (build 10586.63) LENOVO 90BJ005BUS Lenovo H30-05 1.35 gigahertz AMD E1-6010 APU with Radeon R2 Graphics Board: LENOVO SDK0J40700 WIN 214 AMD Radeon(TM) R2 Graphics Display adapter Gateway FPD1760 Monitor (17.1'vis, s/n L6A 50N 09089, October 2006).
Thanks for responding. And thanks for the really clear directions. I'm not well versed on Windows 10. I went in to check those settings and it was already set to Shut Down. Just below that, I saw a setting for Password Protection on Wakeup.
It was set to Require a Password, so I tried switching that to Don't Require a Password and that didn't seem to help. So I moved that setting back to Require a Password and then switched the 'When I press the power button' to Sleep. But that didn't solve it either.
Should I try all of the settings? (Sleep, Hibernate, Do Nothing, Turn off the Display) One nice thing is that when I unplug the machine and plug it back in, it automatically boots up and jumps right back to the same state (same windows open and such) so at least I'm not having to navigate my way back here every time. I can't sort out how to get to the Bios (and I used to be so good at this sort of thing with XP and Vista). I've tried the two methods listed below. The first method (restart and F2 - brings me to some Lenovo specific troubleshooting screen). The second method I can't follow all the way through because there isn't a UFEI Firmware Settings option when I go to Advance Options.
I'm not sure it would make a huge difference, because when I touch the mouse or the keyboard, the computer does start revving up as if a signal has been sent to pull it out of sleep mode, it just never makes it all the way there. As far as disabling Hibernate, that's actually the most successful way I've found to power the computer down and power it back up quickly. I've currently change the power button to be use to put it in hibernate mode, and I've change the settings so it will never go to sleep. So, my current plan is to have her just push the power button when she leaves the computer because from hibernation mode, it has no problems waking up by touching the keyboard or moving the mouse. Here's what I tried to do to get to the BIOS.
Method 1: Press and hold the Power Button for 5 seconds to turn your computer completely off. Power on the system. As soon as the first logo screen appears, immediately press the F2 key, or the DEL key if you have a desktop, to enter the BIOS. Method 2: Click the Start Start menu and select Settings.
Select Update and Security. Click Recovery.
Under Advanced startup, click Restart now. The system will restart and show the Windows 10 boot menu. Select Troubleshoot. Choose Advanced options.
Select UEFI Firmware Settings. Click Restart to restart the system and enter UEFI (BIOS). That model probably doesn't have UEFI - I believe that model dates from around 2005/2006. To enter the Bios Setup screen, press and hold the F1 key (and keep holding that key down) and power up the laptop.
You can release the F1 key when you see the Lenovo Bios Setup screen. Not sure that you need to enter the Bios, though, to update it. I didn't read the instructions for your update, but all the steps should be listed in the HelpMe file. Usually, it's an executable that reboots the system and executes the update in a pre-boot environment. late edit - on second look, the model could be quite a bit more recent - anywhere from 2012 or so on. Another thing to try - plug in a different monitor & see if it wakes just fine.
I recently had a customer with a ten-year old 17' Viewsonic LCD screen, and it began having trouble going black in a similar way. Since the Gateway screen is from 2006, it's sleep/power-saving functions might be going haywire. I had an old IBM LCD screen for the lawyer with the aging Viewsonic, plugged it in, & everything was fine again. Can't hurt to test with another screen, if you can find an extra somewhere. OldGray - Tried the BIOS update.
When I ran the software it opened up the terminal and there was a message Unknown BIOS Vendor and then it aborted the process. When I had complained about not being able to access the BIOS it was in response to the poster above who wanted me to make sure that in the BIOS that the keyboard and mouse were set to wake PC from sleep. So you were right.
Following your instructions did not require me to access the BIOS directly. Unfortunately, this machine I'm working on is 4 hours from my house (we're just visiting family) and they don't have a more recent monitor. I guess if I get real ambitious, I'll bring a monitor next time. For now, she's happy with the solution of setting the Power button to put the computer in hibernate mode which seems to work out just fine as far as waking goes. Strange that a Bios update from Lenovo would go unrecognized, especially since it is intended for that exact model. You could try downloading it again, just in case the download was corrupted. As far as another monitor to test with, any working screen should do (long as it has the right connectors).
I like how you set up the hibernate only as a solution: it works. Workarounds aren't the worst that could happen:).
Another interesting thing to try. Hook up her monitor to your laptop, and see if it 'wakes' as an external monitor. Never a dull moment in the computer world. Search this Thread Similar Threads Thread Thread Starter Forum Replies Last Post hello i seem to have a graphics card issue and i am not sure how to fix it what happens is the computer will blue screen at any random time and it will say dumping physical memory to disk and will load till it gets to 100% and then i ususly shut it off as it will stay at that screen if i do. Pandasniper100 BSOD, App Crashes And Hangs 1 07:32 AM OS -Windows 7 64 bit Windows 7 Full Retail Version I purchased.
1.5 years 1.5 years / yes, 1 month after original installation. CPU - AMD Phenom x4 980 Processor 3.7 GHz Video Card (running off motherboard VGA, had same issue with graphics card, card was removed. Cc1471 BSOD, App Crashes And Hangs 2 07:10 AM OS Windows Vista 64-bit Service pack 2 What was original installed OS on system?- Windows Vista 64-bit Service pack 2 Is the OS an OEM version- pre-installed Age of system (hardware)- 2009 Age of OS installation - n/a` CPU- Intel Penitum Dual CPU E2220 @ 2.40 GHZ Video.
Sirjoe27 BSOD, App Crashes And Hangs 15 07:54 PM I've been having blue screens for a long time now. Ever since I did a lot of hardware upgrades, they have been constant.
Also, ontop of the blue screens, my internet will randomly go out. A message pops up while troubleshooting that goes something like 'Problems with (something) gateway closed'. EpicSight BSOD, App Crashes And Hangs 39 05:08 PM Hi there, since Jan 3rd this year I'm experiencing BSOD like clockwork.
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Mario Aandewiel Windows XP Support 34 10:28 AM Posting Rules.
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